FAQs | Girl Scouts

I have a parent who has not turned in her daughter's cookie sale order form. What should I do? toggle arrow

First personally contact the parent and explain your deadline. If the parent does not turn in the form, you should enter your troop order in eBudde by the deadline date.

I have a girl in my troop who turned in the bottom tear-off portion of her order card after I submitted my troop order to the Community Cookie Sale Manager. Can this girl obtain these cookies? toggle arrow

Once you have submitted your order in eBudde you cannot make any changes. Contact your Community Cookie Sale Manager. If she has not submitted the community order she can make the changes.

Additional packages of cookies may also be obtained from the Girl Scout Center and the cupboard in Fond du Lac or Grafton.

Troops may also obtain cookies from another troop via the cookie exchange listed in eBudde.

I received the troop cookie order on the delivery day, and I have a parent who says her daughter did not receive the correct kinds of cookies. toggle arrow

Check this girl's order in eBudde against the order on the copy of the receipt the parent signed when they picked up the girl order. If these match, inform the parent that she was responsible for checking the order before she signed the receipt.

I have a girl who sold some of the extra cookies the troop ordered to fill full cases. When these additional packages sold are added to her original order she is eligible to receive additional awards and incentives. How do I order these additional items? toggle arrow

Troop Cookie Sale Managers must add all additional sales via the TRANSACTION TAB in eBudde. The TRANSACTION TAB additions flow to the REWARDS TAB. Girls cannot receive individual credit for packages sold at cookie booths.

I have one girl whose parent(s) have not turned in the money for cookies owed. What do I do? toggle arrow

Do not pay for these cookies from your troop proceeds. Troops do not have to use the hard-earned troop proceeds earned by other girls to pay for cookies not paid for by one girl's parents, but troops also do not receive troop proceeds on this girl's sales until the cookies are paid for by the parents. Provide to the council the name of the girl and the reason given (if any) for non-payment. Send a copy of the signed parent permission form and the receipt signed by the parent when they picked up the cookies. The Council Chief Resource Development Officer will contact you upon receiving this information. The parent will then be contacted. Girl Scouts of Manitou Council prosecutes all persons who owe monies from cookie sales.

Should I accept one check from parents for total girls' sale? toggle arrow

NO. The parent's check may not have sufficient funds to cover the amount written. Troop Cookie Sale Managers deposit all checks and cash into the troop account. Accepting one large check from parents could result in the troop being assessed non-sufficient check fees by their bank. We recommend you ask parents to use a payment app such as Venmo, Apple Pay, or PayPal to pay the troop for their daughter's cookie order. This will avoid NSF checks to the troop. Lexa Johnson, Troop Systems Monitor, can help with setting up a payment app to link to your troop account. Digital Cookie Customers pay for their cookie order with a valid credit card. Girls using Digital Cookie negates Troop Cookie Sale Managers having to collect large sums of monies from parents.

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